Refund policy
REFUND POLICY
Last updated: September 15, 2026
Backcountry Blends sells packaged food products. Because of food safety and quality-control considerations, all food sales are generally final once an order has shipped. We do not accept returns or exchanges based on taste preference, change of mind, or products that are no longer wanted.
DAMAGED, INCORRECT, OR COMPROMISED ORDERS
If your order arrives damaged, contains the wrong item, is missing an item, or appears to have been compromised during shipping, please contact us within 7 days of delivery at backcountryblends@gmail.com.
Please include:
- Your order number
- A brief description of the issue
- Photos of the product and shipping packaging when applicable
For damaged glass containers, broken seals, leaking packages, or otherwise compromised food products, please do not consume the product.
After reviewing the issue, Backcountry Blends may provide a replacement, refund, or other appropriate resolution.
CANCELLATIONS
If you need to cancel or change an order, contact us as soon as possible at backcountryblends@gmail.com.
We will make a reasonable effort to accommodate changes before an order is packed or shipped. Once an order has been fulfilled or transferred to the shipping carrier, it cannot be canceled.
REFUNDS
Approved refunds will be issued to the original payment method. Processing time after a refund is issued depends on your bank, credit card company, or payment provider.
Original shipping charges are generally non-refundable unless the refund results from an error by Backcountry Blends or a qualifying shipping-related issue.
RETURNED PACKAGES
If a package is returned to Backcountry Blends because of an incorrect or incomplete shipping address supplied by the customer, additional shipping charges may apply before the order is resent.
CONTACT
Questions about refunds, damaged products, or order problems can be sent to:
Backcountry Blends
backcountryblends@gmail.com
www.backcountryblends.com